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Terms of Service

Read the Terms of Service for Sponja, the AI-powered post-event follow-up platform.

Last updated: April 1, 2026

Please read these Terms of Service carefully before using Sponja. By accessing or using our service, you agree to be bound by these terms.

1. About Sponja

Sponja is operated by Popup Moments Inc., a Delaware corporation ("Sponja," "we," "us," or "our"). Sponja is an AI-powered platform that helps event organizers send personalized follow-up emails to attendees after webinars, workshops, demos, and other events. The service analyzes attendee behavior, scores buyer intent, and generates draft follow-up emails for your review.

2. Acceptance of Terms

By creating an account, joining the waitlist, or using any part of the Sponja platform, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the service.

If you are using Sponja on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

3. Eligibility

You must be at least 18 years old to use Sponja. By using the service, you confirm that you meet this requirement.

4. Your Account

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately at hi@sponja.ai if you suspect unauthorized access.

You agree to provide accurate information when creating your account and to keep it up to date.

5. Acceptable Use

You agree to use Sponja only for lawful purposes and in accordance with these terms. You must not:

  • Upload or process data for which you do not have the necessary rights and consents from your event attendees
  • Use the service to contact individuals from purchased, rented, or otherwise externally sourced lists not derived from your own events
  • Use the service to send unsolicited communications (spam)
  • Attempt to reverse-engineer, decompile, scrape, or extract data from the platform
  • Use the service in a way that violates applicable anti-spam laws, including the CAN-SPAM Act, CASL, or GDPR
  • Resell, sublicense, or otherwise commercialize access to the platform without our written permission
  • Use insights, outputs, or data obtained from Sponja to build a product or service that competes with Sponja
  • Benchmark or evaluate the platform for the purpose of publishing comparative analysis without our prior written consent
  • Use the service to harass, threaten, or harm any person

6. Attendee Data and Your Responsibilities

When you upload or connect attendee data to Sponja, you represent and warrant that:

  • You have obtained all necessary consents from attendees to process their data for follow-up communications
  • Your use of attendee data complies with all applicable privacy laws, including GDPR, CCPA, CASL, and CAN-SPAM
  • You have a legitimate interest or other lawful basis under applicable law for sending follow-up emails
  • Where your events are hosted on a third-party platform (such as Zoom), you have complied with that platform's terms of service and applicable consent requirements for accessing and exporting attendee data

You remain the data controller for your attendees' personal data. Sponja processes this data on your behalf as a data processor. Organizations subject to GDPR may request a Data Processing Agreement (DPA) by contacting us at hi@sponja.ai. For details on how we handle data, see our Privacy Policy.

7. AI-Generated Content

Sponja uses AI to generate draft follow-up emails and buyer intent scores. You acknowledge that:

  • AI-generated content is a starting point, not a finished product. You are responsible for reviewing, editing, and approving all emails before they are sent.
  • Buyer intent scores (Hot, Warm, Cold) are probabilistic estimates and may not accurately reflect any individual attendee's actual intent.
  • We do not guarantee the accuracy, quality, or effectiveness of AI-generated content or intent scores.

You are solely responsible for the content of any emails you send using Sponja.

8. Data Use and AI Training

We are committed to transparency about how your data is used:

  • We do not use your attendee data, uploaded content, or generated email drafts to train AI models for third parties.
  • We do not sell your data to third parties.
  • We may use aggregated, de-identified usage data (such as engagement patterns and feature usage) to improve and develop Sponja's own AI models and features. This data cannot be used to identify you or your attendees.

9. Data Retention

We retain your data for as long as your account is active or as needed to provide the service. Upon account deletion or termination:

  • We will delete your account data, including uploaded attendee data and generated content, within 30 days of the deletion request.
  • Residual copies in backup systems may persist for up to an additional 30 days before being overwritten in the normal course of operations.
  • We may retain data longer where required by applicable law or to resolve open disputes.

10. Intellectual Property

Our platform: Sponja and all related technology, design, and content are owned by Popup Moments Inc. and protected by intellectual property laws. These terms do not grant you any rights to our trademarks, logos, or proprietary technology.

Your content: You retain ownership of the data and content you upload to Sponja. By uploading content, you grant us a limited, non-exclusive, royalty-free license to process and use it solely to provide the service to you.

AI outputs: Draft emails and scores generated by Sponja are provided to you for your use. We do not claim ownership over the final emails you send.

Feedback: If you submit ideas, suggestions, or feedback about the service, you grant Sponja a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you. We are not required to keep feedback confidential.

11. Third-Party Integrations

Sponja may connect with third-party services such as HubSpot, Mailchimp, ActiveCampaign, and Kit (collectively, "Integrations"). You acknowledge that:

  • Integrations are governed by those third parties' own terms and privacy policies, not by these terms.
  • We are not responsible for the availability, accuracy, or conduct of any Integration.
  • Your use of data exported from Sponja into an Integration is your responsibility.

We are not liable for any loss or damage arising from your use of, or reliance on, any Integration.

12. Payments and Billing

If you subscribe to a paid plan:

  • Fees are charged in advance on the billing cycle you select (monthly or annual).
  • Subscriptions renew automatically unless you cancel before the renewal date.
  • All fees are non-refundable except where required by law or as otherwise stated at purchase.
  • We reserve the right to change pricing with at least 30 days' notice. Price changes take effect at your next renewal.

Free tier and waitlist access may be subject to separate terms communicated at sign-up.

Fair Use. Sponja's plans are designed for genuine event hosts. We reserve the right to contact you, request additional information, or recommend a custom plan if your usage materially exceeds typical patterns, for example, very high event frequency, unusually large attendee volumes, or usage patterns inconsistent with hosting your own events. We will always reach out to discuss before taking any action that affects your account.

13. Termination

By you: You may cancel your account at any time by emailing hi@sponja.ai. Cancellation takes effect at the end of your current billing period.

By us: We may suspend or terminate your account if you violate these terms, if required by law, or for any other legitimate reason. For paid subscribers, we will provide at least 30 days' notice and an opportunity to cure any breach before termination, except in cases of serious violations (including illegal conduct, data misuse, or harm to third parties) where we may terminate immediately without notice.

Upon termination, your right to access the service ends. We will handle your data in accordance with Section 9 (Data Retention) and our Privacy Policy.

14. Disclaimers

The service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that:

  • The service will be uninterrupted, error-free, or secure
  • AI-generated content will be accurate or suitable for your purposes
  • The service will meet your specific business requirements

To the fullest extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Sponja shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or data, arising from your use of the service.

Our total liability to you for any claim arising from these terms or your use of the service shall not exceed the greater of (a) the fees you paid to us in the 12 months preceding the claim, or (b) $100 USD.

Some jurisdictions do not allow certain liability exclusions, so some of the above may not apply to you.

16. Indemnification

You agree to indemnify and hold harmless Popup Moments Inc. and its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising from: your use of the service, your content, your violation of these terms, or your violation of any third party's rights (including attendee privacy rights).

17. Force Majeure

Neither party will be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, acts of government, internet outages, cyberattacks, pandemics, or failures of third-party infrastructure.

18. Changes to These Terms

We may update these terms from time to time. We will notify you of material changes by email or by posting a notice in the platform at least 14 days before the changes take effect. Continued use of the service after changes take effect constitutes your acceptance of the updated terms. If you do not agree to the updated terms, you must stop using the service before the effective date.

19. Governing Law

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of those courts.

20. Severability and Entire Agreement

If any provision of these terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

These terms, together with our Privacy Policy, constitute the entire agreement between you and Popup Moments Inc. regarding the service and supersede all prior agreements or understandings.

21. Contact

Questions about these terms? Reach us at:

Email: hi@sponja.ai

We aim to respond to all legal inquiries within 5 business days.

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